Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context clearly requires otherwise:

To register and maintain an active account on fb888, you must satisfy all of the following eligibility requirements at the time of registration and continuously throughout your use of the platform:

• You must be a natural person (not a corporate entity) and must be at least 21 years of age. fb888 is an adults-only platform — 21+ only.
• You must be accessing the platform from a jurisdiction in which online gaming is not explicitly prohibited to you personally.
• You must not be a current employee, director, officer, contractor, or immediate family member of any employee of fb888 or its authorized operators, affiliates, software providers, or payment processors.
• You must not have a pre-existing account on fb888 that has been permanently suspended or closed due to a breach of these Terms & Conditions.
• You must have full legal capacity to enter into a binding contractual agreement and to use online gambling services under applicable law.
• You must not be registered on any self-exclusion list operated by fb888 or any third-party responsible gaming program recognized by fb888.
• You must be the sole beneficial owner of the payment method(s) used to fund your account — third-party funding is strictly prohibited.

Each eligible individual is permitted to hold one (1) registered account on fb888. The creation of duplicate, multiple, or shared accounts by the same individual — regardless of the device, IP address, email address, or payment method used — is strictly prohibited and may result in permanent suspension and forfeiture of all balances across the identified accounts.

When registering your account, you are required to provide accurate, current, and complete information. You must promptly update your account details if any information changes. fb888 reserves the right to request supporting documentation to verify the accuracy of the information you have provided at any stage.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party. fb888 will not be liable for any loss or damage arising from unauthorized use of your account where that use results from your failure to protect your credentials.

You must notify fb888 immediately via live chat or email if you suspect that your account has been accessed by an unauthorized party. fb888 may temporarily suspend your account while investigating any security concern, and this suspension will not constitute a breach of these Terms & Conditions by fb888.

fb888 operates natively in Indonesian Rupiah (IDR / Rp). All account balances, transactions, and game stakes are denominated in IDR. fb888 does not apply hidden currency conversion fees on transactions processed via supported Indonesian payment methods.

Supported Payment Methods

• Local bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
• Additional methods may be made available from time to time and will be listed in the Cashier section of your account.

Deposits

• The minimum deposit amount is Rp 50.000. Maximum deposit limits vary by payment method and account tier.
• Deposits made via supported local banks and e-wallets are credited to your account balance in real time under normal operating conditions.
• You may only deposit funds from a payment account or bank account registered in your own name. Third-party deposits are prohibited and will be reversed upon detection.
• fb888 reserves the right to request documentation confirming ownership of the payment method before processing any withdrawal from a newly added payment method.

Withdrawals

• The minimum withdrawal amount is Rp 100.000. Maximum daily withdrawal limits apply and are published in the Cashier section.
• Withdrawal requests submitted before 20:00 WIB on any given business day will normally be processed on the same calendar day, subject to KYC completion and fraud checks.
• All withdrawals must be directed to a payment method in your own name that matches the name on your registered fb888 account.
• fb888 reserves the right to delay or withhold withdrawal processing pending satisfactory completion of KYC verification, or where a transaction triggers our fraud detection protocols.
• Winnings derived solely from bonus funds that have not met the applicable wagering requirements cannot be withdrawn until those requirements are satisfied.

fb888 offers a range of betting and gaming products, each governed by product-specific rules published within the relevant section of the platform. The following general rules apply across all products:

1. All bets are accepted at the odds or game parameters displayed at the time the bet is confirmed. Once a bet is confirmed and a bet ID is issued, it cannot be cancelled or amended by the player, except where a specific cash-out feature is offered and the applicable conditions are met.
2. fb888 reserves the right to void any bet that has been accepted due to a manifest pricing error, a technical fault, or the use of automated or robotic betting software. Bets voided under this clause will have the original stake returned to the player's account.
3. Maximum stake and maximum payout limits apply across all products. These limits are published within the relevant product section and may vary by market, event, game, or account tier.
4. fb888 reserves the right to limit, restrict, or close the account of any player who demonstrates systematic exploitation of pricing errors, bonus abuse, arbitrage betting, or any other behavior determined to be contrary to the spirit of fair play.
5. All game outcomes in the slots, live casino, and RNG game categories are determined by certified random number generators (RNGs) that are independently audited. Published RTP (Return to Player) figures represent the long-run theoretical payout percentage and do not guarantee individual session outcomes.
6. Live casino games are streamed from licensed studio facilities operated by Evolution Gaming, Pragmatic Play Live, and other certified providers. The outcome of live games is determined by physical dealing and wheel-spinning processes visible on the live stream and is independent of fb888's own systems.
7. In the event of a disconnection during a live casino game or slot session, the game state at the time of disconnection will be the definitive record. fb888 is not responsible for connection issues arising from the player's own internet service provider or device.

fb888 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the specific terms published on the relevant promotion page in addition to the general bonus rules set out in this clause. In the event of a conflict between the specific promotion terms and these general rules, the specific promotion terms shall prevail.

• All bonuses are issued as Bonus Funds and are subject to wagering (turnover) requirements before they can be converted to withdrawable real-money funds. The applicable wagering requirement multiplier is stated on each promotion page.
• Unless explicitly stated otherwise, bonuses may only be used on the product category specified in the promotion (e.g., slots-only bonuses cannot be used on live casino tables).
• Only one welcome bonus may be claimed per person, per household, per device, and per IP address. Attempting to claim multiple welcome bonuses via separate accounts constitutes bonus abuse and will result in forfeiture and account suspension.
• fb888 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. In the event a promotion is withdrawn, any Bonus Funds already credited to an account that have not yet met the wagering requirements will be removed.
• Bonus Funds do not count toward any progressive jackpot contributions unless explicitly stated.
• Players who have opted out of bonus offers in their account settings will not receive promotional credits until they re-enable that preference.
• fb888 expressly prohibits bonus abuse, including but not limited to: staking patterns designed to exploit bonus terms, using betting strategies to minimize risk while completing wagering requirements, creating multiple accounts to claim the same bonus, and collusion with other players to fulfill wagering requirements artificially.

fb888 is committed to promoting responsible gaming as a core operational value. The platform provides a suite of player welfare tools accessible directly from every registered account, designed to help players maintain control over their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Players may configure session duration alerts that notify them when a specified amount of continuous play time has elapsed.
• Cooling-Off Periods: Players may apply a temporary account suspension ranging from 24 hours to 6 weeks. During a cooling-off period, the account cannot be used to place bets or access game products.
• Self-Exclusion: Players who feel that their gaming is becoming a problem may request a permanent self-exclusion. Self-exclusion takes effect immediately and is irreversible for a minimum period of 6 months. Players who self-exclude will be removed from all marketing communications.
• Reality Checks: Pop-up notifications can be enabled to display net win/loss information at configurable intervals during play sessions.

If you believe that you or someone you know may have a gambling problem, fb888 encourages you to contact our 24/7 support team. Indonesian-speaking responsible gaming specialists are available via live chat to provide confidential guidance. Please also consider reaching out to an international gambling support organization for independent advice.

fb888 enforces strict 21+ age verification. Minors must not access or use the platform under any circumstances. If you are aware of a minor accessing fb888, please contact our support team immediately so that the account can be investigated and closed.

All content on the fb888 platform — including but not limited to the brand name, logo, domain name, website design, graphical elements, game interfaces, promotional materials, written content, and software — is the exclusive intellectual property of fb888 or is used under license from third-party rights holders including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial entertainment purposes only. This license does not permit you to:

• Copy, reproduce, distribute, republish, download, display, post, or transmit any portion of the fb888 platform in any form or by any means.
• Modify, translate, adapt, or create derivative works based on any element of the platform.
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of any software forming part of the platform.
• Use any data mining, robotic, scraping, or automated data-gathering tools in connection with the platform.
• Frame, mirror, or deep-link to any page of the platform without the prior written consent of fb888.

Any unauthorized use of the fb888 intellectual property will result in immediate account termination and may give rise to civil and criminal liability.

To the fullest extent permitted by applicable law, fb888, its operators, licensors, directors, employees, and agents shall not be liable to you for any of the following:

• Any indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of, or inability to access, the platform.
• Any loss of profits, loss of winnings, loss of opportunity, or loss of data, even if fb888 has been advised of the possibility of such loss.
• Any interruption, suspension, or termination of the platform due to technical maintenance, server failure, third-party infrastructure issues, or force majeure events including but not limited to natural disasters, acts of government, and telecommunications failures.
• Any loss arising from unauthorized access to your account where that access was facilitated by your own failure to safeguard your login credentials.
• The accuracy or completeness of any information published on the platform, including odds, statistics, event results, or promotional terms, where such information is provided by third-party data feeds.

fb888's total aggregate liability to you under or in connection with these Terms & Conditions, regardless of the form or cause of action, shall not in any event exceed the total amount deposited by you into your fb888 account in the 30-day period immediately preceding the event giving rise to the claim.

fb888 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

fb888 uses your personal data for the following primary purposes:

• Account registration, verification, and maintenance.
• Processing deposits, withdrawals, and transaction records.
• Conducting KYC and AML checks in accordance with our compliance obligations.
• Delivering customer support services, including live chat, email, and WhatsApp assistance.
• Sending promotional communications to players who have opted in to marketing — you may opt out at any time via your account settings or by contacting support.
• Analyzing platform usage to improve product performance, game recommendations, and user experience.

fb888 implements industry-standard data security measures including 256-bit SSL/TLS encryption, access-controlled infrastructure, and regular security audits. Your data is not sold to third parties. Aggregated, anonymized usage data may be shared with game providers and analytics partners for platform optimization purposes.

For a full description of your data rights, the data we collect, our retention policies, and how to submit a data deletion request, please review the Privacy Policy.

fb888 reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice in any of the following circumstances:

• Breach of any provision of these Terms & Conditions, including the eligibility requirements, account rules, payment rules, or bonus rules.
• Provision of false, inaccurate, or misleading information during registration or KYC verification.
• Suspected or confirmed involvement in fraudulent activity, money laundering, collusion, match-fixing, or the use of prohibited betting software.
• Failure to complete KYC verification within the period specified by fb888's compliance team.
• Charge-backs, payment reversals, or disputed transactions initiated by the player or their payment provider without prior authorization from fb888.
• Any behavior by the player that fb888 reasonably determines to be harmful, abusive, threatening, or discriminatory toward platform staff or other players.

Where an account is closed due to a proven material breach by the player — including fraud or multiple-account abuse — fb888 reserves the right to forfeit any balance remaining in the account. Where an account is closed for administrative reasons unrelated to player misconduct, any verified real-money balance will be returned to the player's registered payment method.

You may voluntarily close your fb888 account at any time by contacting the 24/7 support team via live chat. Account closure requests submitted while a pending withdrawal is in process will not affect the processing of that withdrawal.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which fb888 holds its international gaming license.

In the event of any dispute between you and fb888 arising from these terms or your use of the platform, both parties agree to first attempt resolution through fb888's internal dispute resolution process by contacting the customer support team with a written description of the complaint. fb888 will acknowledge your complaint within 24 hours and aim to provide a substantive response within 5 business days.

If the internal resolution process does not produce a satisfactory outcome, you may refer the matter to the relevant independent dispute resolution body designated by fb888's licensing authority. Details of the applicable dispute resolution body are available from the customer support team upon request.

Nothing in this clause limits your rights under mandatory consumer protection provisions of the law applicable in your jurisdiction of residence.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or require clarification on any provision, please contact the fb888 support team through the following channels:

• Live Chat: Available 24/7 directly from any page on fb888.asia — Indonesian-speaking agents available at all hours.
• Email: support @ fb888.asia — responses within 4 hours during peak hours, within 24 hours at all other times.
• WhatsApp: Available 08:00–24:00 WIB for account and payment queries.

When contacting support regarding a Terms & Conditions matter, please include your registered account username and a clear description of your query or complaint to enable us to assist you as efficiently as possible.